Need Help or Order 716-856-2646
on orders of $199 or more
Need Help? 716-856-2646
on orders of $199 or more

Return Form

Please complete this return form and click "submit". We will respond to your return request within one business day.

Fill in one row per Item ID:

Item Id Or SKU
Cost Per Item
Total Price
Date Of Purchase

Please note: If an applicable restocking fee or an adjustment for a promotion was applied to the original order, this will affect the total.

Please answer all questions.

The following conditions deem your items not returnable:

  • All custom made items, CMQ items, altered or decorate items.
  • If your order receipt was more than 10 business day ago.
  • All clearance items
  • Items not in original condition (cannot be washed, altered, used or decorated)


Would you like to initiate a return?

Please send return requests to Returns@ImperialTextile.com

For a swift response, please be sure to include:

- Your name
- Telephone number or email address
- Order #
- Items you wish to return
- Quantity of items you wish to return

Return Policy

We will always make good to correct an error - if one is made - at no cost to you. If you believe we made a mistake with your order, please contact us. If we are at fault, we will email you a prepaid shipping label that you can use to return the items. We will either correct the shipment or issue a credit, if necessary. If the value the goods to correct the error is $10 or less, we will not ship goods in order to complete the order, but will credit you for the value of the error. If the value of an error is over $10, we will be fix the error by shipping the necessary goods via the original shipping method.

You have 5 business days from the day you receive the order to notify us about any mistakes. After that, we will consider your shipment to be correct and your order final.

You have 10 business days from the receipt of your order to request a return.

For Orders $125 or Less in Value:
Many of our items are shipped from our manufacturer’s warehouse; therefore, we must follow the manufacturer’s return policy. For orders $125 or less - regardless of where they were shipped from - can be returned to our main Buffalo warehouse without a restocking fee. The exception to this is custom-made, altered, or decorated items. See below for specific details and limitations that apply to all returns.

For Orders Over $125 in Value:
Most items are returnable for a restocking fee, but NOT all items are returnable. The restocking fee for returns start at 25%, with higher (up to 50%) restocking fees applied to some items, depending on the manufacturer.

Non-Returnable Items Include:
We will do whatever we can to accommodate a return, but we are limited by manufacturer policy. Non-Returnable items are CMQ (Custom Made Quick) Linen, bed linens, and bath linens. The following product lines are considered Custom Made Quick (CMQ) items: Sparkle Organza, Basic Polyester, Majestic, Polyester Stripe Damak, Radiance Organza, Tissue Lame, Polyester Check, TwillTex, Spun Polyester, Pintuck Taffeta, Duchess, Fairmont, Shalimar, Kenya Damask, Miranda, Miranda Damask, Melrose Damask, Saxony Damask, and Somerset Damask. Additional non-returnable items include decorated, altered, custom-made or any customized items. See below for specific details and limitations that apply to all returns.

In order to avoid a restocking charge or a non-returnable order situation, we recommend you place a sample order.  In most cases, you can order a fabric swatch of linen, a swatch card  or a single item to evaluate if the item will fit your need and to confirm color, sizing and fit.  Sample orders under $125 can be returned without a restocking fee, as outlined above.

Additional Return Information and Conditions of Sale
All returns must be pre-approved. Please fill out the form above and submit it to us. Please be aware that if you send items back without prior approval or a return that does not qualify, we will not accept the return. You will receive an email to contact us, as we will need a credit card to charge return shipping to send the goods back to you. If we do not receive communication and payment for return shipping, the goods will be disposed of after 30 calendar days.

While we do our best to represent the products accurately and honestly, colors and sizing may vary slightly from how they're displayed on your monitor. We recommend ordering a sample to be sure, as noted above.

If you are not certain if the item you are ordering is returnable, please contact us before you purchase it.

Please note that only one coupon code may be applied to an order at a time.  When returning items any credit back will be adjusted based on whether the order will still qualify for a discount. For orders that qualified for free shipping, a refund will be given in the amount of the total order value less the shipping costs.

Note: Items must be undamaged, unwashed, properly refolded and put back in original packaging with tags. Formal shirts must be unopened in their original packaging in order to be accepted for return. Your return shipment must be dated within those 10 business days or it will not be accepted. We encourage you to send your returns back via a method that provides a tracking number.

Please direct any questions regarding our return policy to Customer Service at 716-856-2646.

Clearance Products
Clearance products consist mainly of over-stocks and irregulars. Since we offer these products at heavily discounted prices, they are all non-returnable.